Free download for clinic owners
Find where patients slip away. Fix it this week.
The Patient Journey Audit walks you through every touchpoint, from the first Google search to the goodbye at the desk, with 15+ quick wins you can make for little or no budget.
- A simple audit of the seven stages every patient goes through
- 15+ quick wins, each with the tweak and why it works
- A "pick three this week" action sheet to get you moving
You'll get the audit plus occasional emails about ClinicOS. Unsubscribe any time. Privacy notice
Seven stops every patient makes
Each one either builds trust or quietly leaks it. The audit has you walk them as a new patient would, then gives you worked examples to fix what you find.
Find
How you show up when someone searches for help.
Contact
The first call, message or email, and how quickly it's answered.
Book
How easy it is to get a time, and what they hear next.
Arrive
First impressions, the welcome and the wait.
Treat
The first minutes in the room and how the plan is explained.
Pay
Payment and rebooking without the awkward moment.
Leave
The goodbye, the follow-up and the reason to come back.
From clinic owners, for clinic owners
We're Rob and Laura, and we run Dyer Street Clinic in Cirencester, a 17-clinician multidisciplinary practice. The audit is the exercise we use on our own clinic.
ClinicOS is coming soon: the systems behind our clinic, broken into simple weekly steps for yours. Download the audit and you'll be first to hear when it opens.
Get the free audit